Privacy Policy

This Privacy Policy describes how Royal Group of Hotels("we," "us," or "our") collects, uses, and shares personal information when you use our hotel booking services through our website, mobile application, or any other platform ("Services"). By using our Services, you agree to the collection and use of information in accordance with this policy.

Information Collection and Use

Personal Information: When you make a booking through our Services, we may collect personal information such as your name, email address, phone number, billing address, and payment information. This information is necessary to process your reservation and communicate with you about your booking.
Booking Details: We may also collect information about your booking preferences, such as room type, check-in and check-out dates, and special requests. This information helps us provide you with the best possible service during your stay.
Device Information: We may automatically collect certain information about your device, including your IP address, browser type, operating system, and other technical details. This information is used to improve the performance and security of our Services.

Information Sharing

Service Providers: We may share your personal information with third-party service providers who assist us in processing bookings, managing customer data, and providing customer support. These service providers are contractually obligated to use your information only for the purposes of providing services to us and are required to maintain the confidentiality and security of your information.
Legal Compliance: We may disclose your information if required by law or in response to a valid legal request, such as a court order or subpoena.
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of the transaction. We will notify you via email or through a prominent notice on our website of any such change in ownership or control of your personal information.

Data Security

We take the security of your personal information seriously and have implemented measures to protect it from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, firewalls, and access controls. However, please note that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Your Rights

You have the right to access, correct, or delete your personal information at any time. You may also have the right to object to the processing of your information or to request that we restrict certain processing activities. To exercise these rights, please contact us using the contact information provided below.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website or through other appropriate means. Your continued use of our Services after the effective date of the revised policy constitutes your acceptance of the changes.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at info@royalgroupofhotels.com.

Effective Date

This Privacy Policy is effective as of 30/05/2024 and applies to all information collected through our Services.