Refund Policy

Effective Date: 14/06/2024 At Royal Group of Hotels, we strive to provide our guests with the highest level of service and satisfaction. We understand that plans can change, and we aim to offer a fair and transparent refund policy for bookings made through our online platform.

1. General Refund Policy

1.1. Cancellation Window: Guests can cancel their reservation free of charge up to 48 hours before the scheduled check-in date.
1.2. Refunds for Cancellations Made Within the Cancellation Window: Cancellations made within the specified window will receive a full refund of any amounts paid.
1.3. Late Cancellations and No-Shows: For cancellations made less than 48 hours before the check-in date, or in the case of no-shows, the first night's stay will be charged. Any remaining nights will be refunded.

2. Non-Refundable Rates

2.1. Special Offers and Promotions: Some special offers and promotional rates may be non-refundable. These terms will be clearly stated at the time of booking. In these cases, no refunds will be issued for cancellations or no-shows.

3. Early Departures

3.1. Partial Refunds: If a guest decides to check out earlier than the booked departure date, a refund will be issued for the unused nights, provided the early departure is communicated to the hotel at least 24 hours before the new check-out time.

4. Modifications to Reservations

4.1. Changes to Booking Dates: Guests may modify their reservation dates subject to availability. If the new dates fall within a higher rate period, guests will be required to pay the difference. No refunds will be issued if the new dates fall within a lower rate period.
4.2. Name Changes: Name changes to a reservation are permitted and will not incur any fees.

5. Force Majeure

5.1. Unforeseen Events: In the event of natural disasters, government actions, or other unforeseeable circumstances beyond the hotel's control, Royal Group Hotels reserves the right to cancel reservations. In such cases, guests will receive a full refund.

6. Process for Requesting Refunds

6.1. How to Request a Refund: To request a refund, guests must contact our customer service team via email at info@royalgroupofhotels.com or by phone at +914449347777 . Please provide your booking reference number and reason for cancellation.
6.2. Refund Timeline: Approved refunds will be processed within 7-10 business days. The refund will be credited back to the original payment method used during booking.

7. Contact Information

For any questions or assistance regarding our refund policy, please contact us: Email: infot@royalgroupofhotels.com Phone: +914449347777 Address: 26 & 27 Poonamallee High Road, Periamet, Chennai - 600 003

8. Policy Changes

Royal Group Hotels reserves the right to modify or update this refund policy at any time. Any changes will be posted on our website, and the date of the latest update will be indicated at the top of this policy.
Thank you for choosing Royal Group Hotels. We look forward to serving you and ensuring a pleasant stay.